If you've earned Free Plays in any of our social games and encountered an untimely technical hiccup that disrupted your game, there's no need to worry.
Our game's mechanism ensures that your Free Plays are completed, no matter the interruption (such as a loss of connection, application crash, freezing, or accidentally closing it). If you happen to win more Gold Coins or Sweepstakes Coins during the game, they'll be seamlessly added to your coin balance. You can easily review the results of each play in your account's ‘Gameplay History’ section, accessible from a desktop. Simply log in to your account, hover over the ‘Hamburger Menu’ (three lines) in the top right-hand corner select the ‘Profile’ tab, and then click on ‘Gameplay History’ from the list on the left-hand side.
If you find that game interruptions occur frequently, here are some self-help steps that may help resolve the issue:
Update your drivers and operating system to address compatibility concerns.
Close all other applications to prevent software conflicts and free up system resources.
Verify that your power management settings are configured for High Performance.
Keep an eye out for overheating components, as overheating can lead to performance problems, game crashes, and system lockups.
Perform a malware scan.
Ensure that no antivirus scanner is running while playing the game.
If the issue persists despite these efforts, please don't hesitate to reach out to our Customer Support team. You can get in touch by completing the provided form and providing all the relevant details about the issue you've encountered. The JefeBet team is here to help!